Contact

www.wheels-online.ie is an Internet service brought to you by Delticom AG, Hanover, Germany.

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Customer support and service

If you require any advice or help regarding either our website or the tyres that we sell, please call us on 00800-33584266 (toll free) or 0049-511-93634640 or you can contact us using the e-mail address listed below.

Please contact eiretyres@delti.com:

for technical problems
for questions regarding tyre sizes or our products in general
if you have any questions about your order
if you have a complaint or wish to return goods
for general information

For press information, please go to www.delti.com/press/english

Complaint procedure:

The European Commission will soon be providing a platform for online dispute resolution (ODR). The link will be posted here as soon as the platform exists.

Our postal address:

Delticom AG
Brühlstr. 11
30169 Hannover
Germany
Telephone: 00353768887178 (Monday to Friday from 10 am to 4 pm)
Fax: 0049-89-208080815

Chairman of the Supervisory Board: Rainer Binder
Managing Directors: Thierry Delesalle, Susann Dörsel-Müller, Philip von Grolman, Andreas Prüfer
Registered Office: Hanover, Germany
VAT No. IE9984283K

Please do not return any tyres to the above address. We cannot accept tyre deliveries at this address. Please either call us or contact us by email at eiretyres@delti.com. We'll arrange to have the tyres picked up from your address.

Bank account:

Delticom AG
HSBC Bank plc
Account no: 34595835
Sort Code: 990231
IBAN: IE39HSBC99023134595835
SWIFT: HSBCIE2D

Complaints

If for any reason you are unhappy with the service we provide please contact us on 00800-33584266 (FreeCall) or you can e-mail us at eiretyres@delti.com. Complaints will be acknowledged within 5 working days. On receiving your complaint, along with the acknowledgment, we'll tell you how long we expect to take to resolve your problem and will keep you informed about the progress we are making. All complaints are dealt with effectively, fairly and in complete confidence.

Complaint procedure

German law applies, to the exclusion of the UN purchasing law. The EU has set up an online portal to assist dissatisfied customers. In case of complaints about goods or services which you bought through us via the Internet, you can find a neutral dispute resolution authority at the following address https://ec.europa.eu/consumers/odr,in order to attain an extrajudicial solution. Please note that at the moment (Stand 19/02/2016) there is no dispute resolution authority for certain sectors and in the following countries: Germany, Croatia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovenia, Spain. Therefore, as a consumer you can probably not use this portal to resolve any disputes with us in those countries.